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Frequently Asked Questions

Everything people ask most about plans, moderation, battles and Lost Cat.

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Is it free?

💳Plans & payment

Is it free?

Yes. The Free plan gives you 1 photo every 10 minutes, 20 collection slots, country galleries, battles and friends. The Plus (€3/week) and Pro (€5/week) subscriptions only shorten the pause between shots — everything else is the same on all plans.

How do I cancel a subscription?

Subscriptions are managed by the app store: App Store → Settings → Subscriptions, Google Play → Profile → Payments & subscriptions. After cancellation the subscription remains active until the end of the paid week.

What happens when my collection is full?

You won't be able to upload new photos until a slot frees up. Delete old shots or buy a one-time storage pack (100 / 1,000 / 10,000 / 100,000 photos) — it stays forever.

📷Shooting & moderation

Why can't I upload photos from the website?

Shooting is available only in the mobile app — that's how we guarantee the cat is real and was met where the photo says. The website is for browsing your collection, friends, settings and subscription management.

Why wasn't my photo published immediately?

Every shot is checked by a neural network. If it's confident there's a cat in the photo, publication is automatic within seconds. Borderline cases go to human moderation; until a decision is made, only you can see the photo.

Why was my photo rejected?

The three most common reasons: no cat was found in the shot; there is a person in the frame (even together with a cat); the content violates the rules. You can delete a rejected photo — the collection slot frees up.

How is the cat's country determined?

By geolocation at the moment of shooting. The country and city are saved with the photo, and the shot joins the gallery of that country.

Can I delete a published photo?

In the app — yes. On the website you can delete pending and rejected photos; published shots take part in galleries and battles, so they can't be deleted from the website.

🏆Battles

How do battles work?

A week runs Monday to Monday. Every approved photo earns 1 point. Rankings are counted for your city, country and the world — among all players and separately among friends (at least 5 friends required). City and country standings are based on where the photo was taken.

🧡Lost Cat

What is Lost Cat and how much does it cost?

It's a paid search request for a missing cat. You upload up to 5 photos of your pet and mark where it went missing — for 7 days AI compares them with hunters' shots within a 5 km radius. On a match you get a notification and an e-mail with the place and time the cat was seen. It's a one-time purchase through the app store.

👤Account

I forgot my password. What do I do?

On the login page click “Forgot password?” — a one-time password reset link will be sent to your e-mail. The link is valid for 1 hour. If you signed in with Google, no password is needed — just sign in with Google again.

How do I delete my account and data?

You can delete your account in the app settings — your photos and personal data are deleted with it. See the Privacy Policy for details.

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